Sr. Client Service Representative

What you’ll be doing

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients manage their day‑to‑day banking needs. As a Senior Client Service Representative, you’ll take the lead in answering questions, assisting with transactions, and proactively connecting clients with the right team members. You’ll be the first line of support as clients work toward their financial goals.

How you’ll succeed

• Client engagement – Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving – Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.
• Leveraging techno...