Sr Cust Exp Specialist
Honeywell • San Luis Potosi, Mexico
Role Description
As a **Senior Customer Experience Specialist** here at Honeywell, you will serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
You will report directly to our **Sr Cust Exp Supervisor** and you’ll work out of our **San Luis Potosi** location on a **On-site** work schedule.
In this role, you will impact customer satisfaction and operational efficiency by managing complex customer inquiries, coordinating with multiple departments to resolve issues, and driving continuous improvement in customer care processes.
+ Analyze errors in case of non-fulfillment of performance indicators using specific methods (RCA / Corrective action) and implement action plans to avoid recurrence
+ Take inbound calls
+ Issue and analyze complex reporting requests as needed
+ Act as project manager to ensure implementation of process improvement projects
+ Ensure operational activities...
You will report directly to our **Sr Cust Exp Supervisor** and you’ll work out of our **San Luis Potosi** location on a **On-site** work schedule.
In this role, you will impact customer satisfaction and operational efficiency by managing complex customer inquiries, coordinating with multiple departments to resolve issues, and driving continuous improvement in customer care processes.
+ Analyze errors in case of non-fulfillment of performance indicators using specific methods (RCA / Corrective action) and implement action plans to avoid recurrence
+ Take inbound calls
+ Issue and analyze complex reporting requests as needed
+ Act as project manager to ensure implementation of process improvement projects
+ Ensure operational activities...