Sr Customer Services Representative - Rep Parts
Johnson Controls • san pedro garza garcía, Mexico
Role Description
Overview
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for a Sr Customer Services Representative - Rep Parts .
Responsibilities
- Processing orders in SAP, ensuring that price agreements, delivery conditions, and payment terms are correct.
- Handling discrepancies, claims, delivery issues, and quality problems by issuing internal claims and RMA/Credit/Debit as necessary.
- Following up on outstanding orders in collaboration with the customer, warehouse, purchasing, and carrier.
- Providing customer follow-ups by efficiently addressing customer inquiries and directing them to the appropriate service.