Sr. Enterprise Technical Support Specialist
AspiringIT • richmond hill, Canada
Role Description
Job Title: Sr. Enterprise Technical Support Specialist
Location: Richmond Hill, ON (Hybrid/Onsite as required)
Job Type: Long-Term Contract
Job Overview
We are seeking an experienced Sr. Enterprise Technical Support Specialist to join a long-term contract engagement. This role is ideal for a technical professional who thrives on troubleshooting complex enterprise environments, resolving critical client issues, and collaborating across multiple teams to deliver exceptional customer support.
Key Responsibilities
- Provide advanced technical support for Enterprise Content Management (ECM) and integrated enterprise solutions.
- Troubleshoot and resolve complex application, infrastructure, and integration issues across client environments.
- Manage client incidents from initial diagnosis through resolution while maintaining strong client communication.