Sr. Operations Analyst - Application Coordinator, Banking Applications
0000050007 Royal Bank of Canada • toronto, Canada
Role Description
Job Description What is the Opportunity?
The successful candidate will be the primary point of contact for 24/7 operations support, managing a critical suite of business applications in Mainframe and Distributed Production Computer Centers. You'll coordinate system changes, oversee implementations, and troubleshoot escalated issues to ensure continuous operational excellence. This candidate should be able to apply innovative approaches to complex challenges when issues arise.
What Will You do:
Coordinate application implementations and maintain process compliance
Triage and route issues between Application Support and Service Providers
Applies innovative approaches to complex challenges and willing to take on project work
Drive operational improvements aligned with strategic initiatives through informed decision‑making
Authorize production application changes via ServiceNow and batch job scheduling via OMS
Assist w...
The successful candidate will be the primary point of contact for 24/7 operations support, managing a critical suite of business applications in Mainframe and Distributed Production Computer Centers. You'll coordinate system changes, oversee implementations, and troubleshoot escalated issues to ensure continuous operational excellence. This candidate should be able to apply innovative approaches to complex challenges when issues arise.
What Will You do:
Coordinate application implementations and maintain process compliance
Triage and route issues between Application Support and Service Providers
Applies innovative approaches to complex challenges and willing to take on project work
Drive operational improvements aligned with strategic initiatives through informed decision‑making
Authorize production application changes via ServiceNow and batch job scheduling via OMS
Assist w...