Storage Senior Specialist (Aguascalientes)
Link-Worldwide • aguascalientes, Mexico
Role Description
Summary of Position
- To monitor, administer and support the core service SAN Storage infrastructure
- To monitor, administer and support the core service NAS Storage infrastructure
- To Investigate, troubleshoot, and resolve incidents and problems within defined service level agreements
Key Responsibilities
- Providing routine maintenance and upgrades to server hardware, including software updates and firmware releases.
- Possessing competence in documenting NAS administration and support efforts via ServiceNow, which includes troubleshooting methodology, work logs, and resolutions.
- Executing change management and audit processes consistently with documented procedures and generates a new process when there is not an existing process.
- Being responsible for the monitoring of storage systems, measuring system stability, availability and capacity performance via Logic Monitor, OCI and other metric reportin...