Strategic Account Manager, Lower Enterprise

About Gladly

For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings they need AND the customer devotion that drives lasting business value. With over a decade of singular CX focus and trusted by the world’s most customer‑centric brands including Crate & Barrel, Breeze Airways, and Ulta Beauty, Gladly was designed for devotion, not deflection: purpose‑built to engage customers and turn every conversation into lasting relationship equity. The result is experiences that are radically personal and effortlessly scalable, emotionally intelligent and operationally efficient.

The Team

You will join a high‑impact team of strategic account managers who own revenue outcomes across our Enterprise accounts. We are a group of commercially‑driven experts fueled by underdog grit and a commitment to mutual accountability. We don’t just manage accounts; we operate as the CEO of our book of business—driving...