Strategy & Consulting - Global Network - SONG - Service - Google Contact Center AI Manager/Seni[...]

Strategy & Consulting - Global Network - SONG - Service - Google Contact Center AI Manager/Senior Manager at Accenture México

We are looking for a Google Contact Center AI Manager/Senior Manager to lead consulting projects that design, build, and implement innovative customer experience solutions using the Google CCAI suite and emerging Gen‑AI technologies. The role requires partnering with clients across various industries to deliver high‑impact contact center transformations and drive sustainable business outcomes.

Key Responsibilities

• Provide CX solutions with Google CCAI products such as Dialogflow CX, Agent Assist, Insights CX, and knowledge of the Google Gen AI product suite (Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM-based topic modelling, LLM Agent Assist).
• Co‑lead the Google Contact Center Offering, leveraging experience building the practice from scratch and attractin...