Supervisor, Complaint Processing

Support the global team responsible for processing complaints and inquiries from internal and external customers regarding medical devices and related complaints, such as those from sales agents, sales representatives, manufacturing sites, commercial teams, hospitals, or physicians. Additionally, provide leadership to the analyst team to ensure compliance with regulatory requirements throughout the process as well as effective team performance. Furthermore, the role includes ensuring compliance with corporate procedures, product quality, customer satisfaction, and maintaining the quality system while also overseeing the profitability of the process.

MAJOR RESPONSIBILITIES

• Provide daily direction to the local team of analysts responsible for processing complaints. Maintain a forward-looking perspective to anticipate trends.
• Manage the implementation of policies, procedures, and new product launches that impact ...