Supervisor, Customer Experience
Conduent • Guatemala City, Guatemala
Role Description
A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.
**Objectives of the position**
+ Organize and direct representatives within your team, you will be responsible for assessing their work and give them feedback to maximize performance.
+ Assist in hiring and training employees, monitoring representative progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers.
**Functions**
+ Lead by example a team of operational employees including SME’s and representatives
+ Responsible for personnel development and management of their teams
+ Accountable to meet K...
**Objectives of the position**
+ Organize and direct representatives within your team, you will be responsible for assessing their work and give them feedback to maximize performance.
+ Assist in hiring and training employees, monitoring representative progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers.
**Functions**
+ Lead by example a team of operational employees including SME’s and representatives
+ Responsible for personnel development and management of their teams
+ Accountable to meet K...