Supervisor, Customer Service

Thermo Fisher Scientific • Lagunilla, Costa Rica

Location Lagunilla, Provincia de Guanacaste
Job Type Full time
Posted June 03, 2026

Role Description

Join Thermo Fisher Scientific, a global leader in science, and advance your career as a Customer Service Supervisor at our Shared Service Center in Costa Rica. This role is ideal for a motivated, customer-focused professional who excels in a fast-paced environment. You will lead a team committed to operational excellence and strong customer relationships — helping us make the world healthier, cleaner, and safer.

What You’ll Do

  • Lead and inspire a team of Customer Service Representatives, ensuring high standards across order management, quotations, invoicing, administration, and master data.
  • Oversee daily operations and performance, ensuring benchmarks and service levels are consistently achieved.
  • Drive the resolution of complex customer inquiries, handling partner concerns and collaborating closely with cross-functional partners including Finance, Logistics, Sales, Marketing, and Quality.
  • Champion customer satisfaction initia...

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