Support Analyst
Netrix Global • Buenos Aires, Argentina
Role Description
About the Opportunity
This Tier 1 Support Technician role is a remote position based in Argentina, remote.
At Netrix Global, the Tier 1 Support Technician will be responsible for intaking customer calls and emails, conducting initial assessments of incidents and service requests, opening and documenting tickets in our ITSM tool, and escalating cases per customer procedures. The role also involves working with vendors to open tickets on behalf of customers, while providing timely and accurate responses to all incoming requests. The goal is to ensure an excellent customer experience, facilitate fast problem resolution, and help eliminate recurring issues.
How You Will Make an Impact
Service Delivery
Provide first-level technical support for Netrix customers by ...