Support Analyst - Desktop

Position Overview

Squarepoint is looking for a Desktop Support Analyst to support a global community of approximately 500 + users in a Windows environment. Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Exchange/Outlook, Microsoft Office in an on premise or cloud-based solution; access control policies via Windows Active Directory; remote access assistance and hardware issues.

• Provide 24x5 support on-site and to a global community of approximately 500 + users as per business requirement;
• Provide on-call weekend support on a rotational basis;
• Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge based and incident management and request fulfillment processes;
• Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex i...