Support Operations Manager
Philips • huixquilucan de degollado, Mexico
Role Description
Job Title
Service Operations Manager – LATAM Hispanic Cluster
Job Description
As a Service Operations Manager, you will lead service teams across the LATAM Hispanic clusters to optimize performance, ensure high customer satisfaction, and deliver on key operational KPIs. You will design and build an effective support and managed services organization, collaborating closely with sales and operations partners to understand and meet customer needs across the region.
Your Role
- Understand the LATAM Hispanic market needs, deliver value added services in a cost-effective manner aligning to price‑sensitive markets.
- Set objectives and operational strategy for the LATAM Hispanic Cluster in alignment with Americas and Global strategy.
- Work through cluster coordinators to set individual customer strategies maximizing customer experience and retention.
- Be responsible for customer satisfaction and relevant quality, legal, ...