Support Specialist (Patienthub Team - Service Delivery Division) Work From Home

ClinicMind is a leader in providing innovative solutions for healthcare practice management, delivering tools that empower clinics to run more efficiently while enhancing patient engagement.
Our PatientHub platform enables seamless communication, scheduling, and interaction between patients and providers.
We are seeking a highly skilled Support Specialist to join the PatientHub Team within our Service Delivery division.
This is a client-facing role that requires strong technical knowledge, excellent communication skills, and the ability to troubleshoot and guide customers effectively in a fast-paced, tech-driven environment.
**Responsibilities**:
- Serve as the first point of contact for PatientHub clients, providing professional, empathetic, and timely support.
- Troubleshoot, diagnose, and resolve issues related to the PatientHub platform and integrated technologies.
- Handle Level 2 support responsibilities, taking ownership of escalated technical issu...