Team Coach
American Express Global Business Travel • Mexico, Mexico
Role Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Team Coach, you’ll lead a highly skilled remote team of approximately 25-35 Travel Counselors. If you thrive on variety in work, building relationships with clients and colleagues, and empowering teammates to achieve their goals, we hope you apply.
What You’ll Do
People (75%)
Lead and coach a team of Travel Counselors
Provide regular, documented coaching and feedback to team members
Investigate service and quality errors with a curious mentality, and provide helpful feedback
Collaborate with HR to determine performance ratings and action plans in alignment with Amex GBT standards
Facilitate account-specific onboardi...