Team Lead - Customer Service

Parsons Corporation • Markham, Canada

Location Markham, Ontario
Job Type Full-time
Posted March 18, 2026

Role Description

Description

We are seeking aCustomer Service Team Leadto join our dynamic team in Markham. In this role, you will act as a key facilitator, ensuring that our team delivers exceptional customer service in a fast-paced Contact Centre environment. You will play a critical role in supporting our customers and assisting Program delivery partners to achieve their goals.

As a Team Lead, you will also be responsible for fostering team member growth and effectiveness through leadership, coaching, motivation, and mentoring.

You will be accountable for:

  • Manage multiple tasks and deliverables that come up through the life of a project
  • Plan and execute industry outreach campaigns (live and in-person)
  • Develop and edit communication materials, presentations, and videos
  • Prepare and deliver project progress reports
  • Attend and present at client meetings
  • Lead a customer centric, motivated, and high performing suppor...

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