Team Lead - Customer Success Management
TerraPay • bogotá, distrito capital, Colombia
Role Description
Role Overview
Accountable for end‑to‑end B2B partner onboarding through BAU, ongoing account management, and full ownership of complex projects and programs through closure. Operates in a global, matrixed environment requiring strong leadership, stakeholder management, and execution capabilities within the payments, forex, or international money transfer ecosystem.
Responsibilities
- End‑to‑End Partner Onboarding to BAU
- Own and drive end‑to‑end onboarding of B2B partners, from initiation and due diligence through go‑live and stabilization into BAU operations
- Coordinate onboarding activities across technology, operations, compliance, legal, finance, and risk teams to ensure timely and compliant delivery
- Ensure onboarding aligns with commercial agreements, regulatory requirements, operational readiness, and SLAs
- Manage dependencies, readiness checkpoints, and handover criteria to ensure a seamless transition in...