Team Lead, Personal Insurance

019987 Hub International Insurance Brokers • Burnaby, Canada

Location Burnaby, British Columbia
Job Type Full time
Posted March 23, 2026

Role Description

Position Summary

The Team Lead will work closely with the Manager to ensure team members remain current with procedures, policies, and operational processes while fostering a culture of continuous improvement and service excellence. The role supports the identification and implementation of operational efficiencies and plays a key leadership role in executing operational, tactical, and strategic initiatives.

Key Activities

Team Development

  • Provide ongoing support and departmental training to employees as required
  • Maintain strict confidentiality regarding corporate and employee matters
  • Coach and mentor both new and experienced team members
  • Partner with employees to identify and improve performance gaps
  • Communicate and reinforce the corporate vision and departmental objectives
  • Lead by example, modeling professionalism, accountability, and service excellence

    • Operational

  • Serve as the day-to-day ...

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