Team Lead, Service Delivery

Team Lead, Service Delivery (On-Site, Bogotá, Colombia)

Your potential has a place here with TTEC’s award-winning employment experience. As a Team Lead, you’ll help bring humanity to business and lead your team to meet TTEC and client metric performance goals.

What You’ll Do

• Motivate your team to stay on track with performance goals, listen to associate questions, guide issue resolution, and handle customer escalations while ensuring quality experience.
• Act as first‑line manager, reporting to the Operations Manager and encouraging and motivating the team to resolve issues, accomplish goals and influence career mobility.

During a Typical Day, You’ll

• Coach associates to achieve company and client goals while addressing employee issues and coordinating training on services, products, or process changes.
• Manage multiple, complex tasks; monitor absence and attendance; process payroll; and perform oth...