Team Lead, Support Services
The University of British Columbia • Vancouver, Canada
Role Description
Job Summary
The Team Lead, Support Services, is responsible for the day-to-day operation of the Facilities Service Centre and for training and enablement initiatives that support consistent understanding and application of Facilities systems, procedures, and service levels and standards.
Reporting to the Manager, Customer Services, this role provides leadership to the Facilities Service Centre, coordinates training delivery across Facilities, supports the development of accessible learning materials, and monitors training completion and compliance. The Team Lead plays a critical role in strengthening service consistency, staff capability, and customer experience across Facilities.
Organizational Status
Reports to the Manager, Customer Services.
Works closely with Facilities departments, HR, Safety & Risk Services, and Customer Services & Informatics partners.
Supervises 4 Service Centre staff and provide...