Team Leader, Customer Service
Thermo Fisher Scientific • Lagunilla, Costa Rica
Role Description
:Ensure the success of daily team operations. Communicate cross-functionally with Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing, and Quality Systems as required. Meet key performance metrics for Customer Services. Support key Customer Care strategies to drive customer dedication and improve CAS scores. Provide mentorship to Sales to improve the customer experience. Participate in key projects supporting local and corporate initiatives. Identify and implement key improvement opportunities, such as system enhancements, processes, and tools. Manage customer-related data within ERP systems. Train and present to other teams on relevant customer care tools, initiatives, and strategies. Support and drive order entry automation projects and complaint reduction initiatives. Stabilize the Order Teams to reduce attrition rates and boost team seniority through eff...