Team Leader in Technical Support
Medfarsolutions • montreal, Canada
Role Description
Elevate MEDFAR's customer service as the Technical Support Team Leader in Montreal. Oversee a team, enhance user satisfaction, and coach for success in a dynamic environment.
In this pivotal role, you will manage and mentor a team responsible for resolving technical issues related to the MYLE software. Your responsibilities include daily task allocation, performance supervision, and fostering a collaborative culture that enhances team capabilities. Your influence will directly affect the quality and compliance of our technical support services.
Key Responsibilities:
• Oversee Level 1 and 2 support agents
• Assign and track daily tasks for the team
• Facilitate team development and coaching
• Coordinate with developers on technical resolutions
• Document departmental procedures and knowledge
Requirements:
• Expert knowledge of MYLE is essential
• 3 to 5 years in customer support leadership
• PC softwa...
In this pivotal role, you will manage and mentor a team responsible for resolving technical issues related to the MYLE software. Your responsibilities include daily task allocation, performance supervision, and fostering a collaborative culture that enhances team capabilities. Your influence will directly affect the quality and compliance of our technical support services.
Key Responsibilities:
• Oversee Level 1 and 2 support agents
• Assign and track daily tasks for the team
• Facilitate team development and coaching
• Coordinate with developers on technical resolutions
• Document departmental procedures and knowledge
Requirements:
• Expert knowledge of MYLE is essential
• 3 to 5 years in customer support leadership
• PC softwa...