Technical Analyst for Service Desk
Farm Credit Canada • quebec, Canada
Role Description
Contribute your bilingual IT expertise as a Technical Analyst at FCC's Service Desk. Provide essential support and troubleshoot issues for users through various communication channels, including phone and chat.
In this permanent role, you will be the frontline support for IT inquiries. With 2–4 years of customer support experience and excellent analytical skills, you'll resolve service desk incidents and improve documentation. Your focus will be on effective communication and ownership of technical issues, directly enhancing the employee experience.
Key Responsibilities:
• Provide IT support through phone, email, and chat
• Analyze and resolve service desk incidents and requests
• Troubleshoot first-level IT issues across various platforms
• Maintain accurate ticket documentation and updates
• Collaborate with teams for efficient issue resolution
Requirements:
• 2–4 years of service desk experience
• Bilingual in English and French required
• Certificat...
In this permanent role, you will be the frontline support for IT inquiries. With 2–4 years of customer support experience and excellent analytical skills, you'll resolve service desk incidents and improve documentation. Your focus will be on effective communication and ownership of technical issues, directly enhancing the employee experience.
Key Responsibilities:
• Provide IT support through phone, email, and chat
• Analyze and resolve service desk incidents and requests
• Troubleshoot first-level IT issues across various platforms
• Maintain accurate ticket documentation and updates
• Collaborate with teams for efficient issue resolution
Requirements:
• 2–4 years of service desk experience
• Bilingual in English and French required
• Certificat...