Technical Customer Care Specialist

Join a high‑growth Legal Tech company dedicated to digitizing legal departments around the world. With a client base of over 2,000+ organizations across 64 countries, including publicly listed companies in major markets, our client is rapidly scaling toward a $1 billion+ valuation by 2026. As part of a collaborative and international team, you'll have the opportunity to make a meaningful impact while developing deep product knowledge and delivering exceptional client support.

We are looking for a dynamic and customer‑focused professional to join our Customer Care & Product Support team. In this role, you'll serve as a key point of contact for clients, helping them navigate our platform and ensuring their experience is seamless and efficient. You'll play a pivotal role in driving client satisfaction and operational excellence.

Key Responsibilities

• Respond to functional and technical inquiries from customers with clarity and accuracy.
• Analy...