Technical Customer Service Specialist
Grupo NORS • terrace, Canada
Role Description
Elevate your career as a Customer Service Representative focused on technical support. Help customers with solutions while ensuring safety and building lasting relationships with clients and technicians.
This position requires handling customer inquiries and following up to create positive experiences. You will utilize your technical knowledge to assist customers and mentor trainees while contributing to an efficient service environment. Strong communication and organization skills will be crucial in managing multiple priorities.
Key Responsibilities:
• Address and resolve customer service complaints
• Provide technical support and solutions to clients
• Analyze customer satisfaction feedback and report to supervisors
• Mentor and train apprentice technicians
• Organize work to ensure timely and effective service
Requirements:
• Relevant customer service experience preferred
• Familiarity with Microsoft software and computer systems
• Solid understandin...
This position requires handling customer inquiries and following up to create positive experiences. You will utilize your technical knowledge to assist customers and mentor trainees while contributing to an efficient service environment. Strong communication and organization skills will be crucial in managing multiple priorities.
Key Responsibilities:
• Address and resolve customer service complaints
• Provide technical support and solutions to clients
• Analyze customer satisfaction feedback and report to supervisors
• Mentor and train apprentice technicians
• Organize work to ensure timely and effective service
Requirements:
• Relevant customer service experience preferred
• Familiarity with Microsoft software and computer systems
• Solid understandin...