Technical Implementation Specialist at KROON Electric
Kroon Electric • ottawa, Canada
Role Description
Become KROON Electric's Technical Product & Implementation Specialist to lead SaaS platform operations. Manage client onboarding, training, and support to ensure customer success across the board.
This role involves full-cycle platform implementations, front-line troubleshooting, and user training, catering primarily to electrical solutions. You will develop onboarding materials and help clients maximize the use of the platform. Your contributions are crucial for enhancing product functionality and ensuring user satisfaction.
Key Responsibilities:
• Lead full-cycle implementations for new clients
• Configure client instances with tailored settings
• Serve as primary contact for platform users
• Conduct training sessions both remotely and on-site
• Collect and translate user feedback into feature requests
Requirements:
• Background in Engineering Technology or related field
• Experience in SaaS implementation and customer support
• Strong communication a...
This role involves full-cycle platform implementations, front-line troubleshooting, and user training, catering primarily to electrical solutions. You will develop onboarding materials and help clients maximize the use of the platform. Your contributions are crucial for enhancing product functionality and ensuring user satisfaction.
Key Responsibilities:
• Lead full-cycle implementations for new clients
• Configure client instances with tailored settings
• Serve as primary contact for platform users
• Conduct training sessions both remotely and on-site
• Collect and translate user feedback into feature requests
Requirements:
• Background in Engineering Technology or related field
• Experience in SaaS implementation and customer support
• Strong communication a...