Role Description
What you'll do
Responsibilities
Technical Services:
Troubleshoot, service, repair, and perform preventative maintenance on all Destination and Retail terminals and related equipment, minimizing downtime while meeting Service Level Agreements (SLAs) and performance targets.Complete all terminal moves required within Designated Gaming Areas (DGAs).Policy Enforcement:
Escalate and follow up with Video Lottery Territory Managers as required to ensure Retailers comply with Social Responsibility, Responsible Gambling, Government Regulations, Program Compliance, and Site Standards.Adhere to Provincial Gaming Legislation,