Technical Specialist for Strategic Clients
Lightspeed • montreal (administrative region), Canada
Role Description
Join Lightspeed in Montreal as a Technical Specialist focused on strategic accounts. This bilingual role combines customer service excellence and technical support for top-tier clients.
As a Technical Specialist, you'll engage with global merchants, providing crucial support and optimizing their operations within the Lightspeed ecosystem. Your role includes troubleshooting complex issues, conducting proactive health syncs, and influencing product strategies through client insights. This exciting opportunity allows you to shape customer journeys while collaborating with exceptional teams.
Key Responsibilities:
• Provide premium support via various channels
• Identify best practices for client operations
• Manage complex technical escalations end-to-end
• Conduct training sessions for optimal software use
• Synthesize client insights for product advocacy
Requirements:
• Background in customer-facing technical roles
• Understanding of Hospitality operational ...
As a Technical Specialist, you'll engage with global merchants, providing crucial support and optimizing their operations within the Lightspeed ecosystem. Your role includes troubleshooting complex issues, conducting proactive health syncs, and influencing product strategies through client insights. This exciting opportunity allows you to shape customer journeys while collaborating with exceptional teams.
Key Responsibilities:
• Provide premium support via various channels
• Identify best practices for client operations
• Manage complex technical escalations end-to-end
• Conduct training sessions for optimal software use
• Synthesize client insights for product advocacy
Requirements:
• Background in customer-facing technical roles
• Understanding of Hospitality operational ...