Technical Support Analyst (BSA) - Travel Technology
American Express Global Business Travel • Gurgaon, India
Role Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
What You'll DoThis is a 24/7 operational role that offers necessary training and mentorship to develop your technical support capabilities
Technical Problem-Solving
Provide Level 2 technical support for Amex GBT travel booking, Travel Counselor servicing, and corporate applications
Manage incident, case, and request resolution with timely acknowledgment, prioritization, communication, and escalation
Respond to critical incidents (P1/P2) within defined SLAs
Participate in incident bridges, triage, and service disruption communications
Monitor global ticket queues for SLA compliance and metrics tracking
Tro...