Technical Support Analyst for Metro Supply Chain
Metro Supply Chain • mississauga, Canada
Role Description
Join Metro Supply Chain as a Technical Support Analyst in Mississauga, Ontario, focusing on delivering top-notch IT assistance and customer service. This role emphasizes technical troubleshooting and user communication across department needs.
In this supportive role, you will become a key player within the IT function of Metro Supply Chain. You'll provide both remote and on-site support while resolving incidents promptly and maintaining clear user communication. Engaging with various technologies and showcasing your problem-solving abilities will be vital to your success in this collaborative environment.
Key Responsibilities:
• Offer comprehensive technical support for user hardware and software
• Troubleshoot issues, documenting resolutions thoroughly
• Ensure ticket resolution is timely and prioritized
• Facilitate on-site assistance at various locations
• Support new hardware and software rollouts effectively
Requirements:
• Bachelor's degree in a releva...
In this supportive role, you will become a key player within the IT function of Metro Supply Chain. You'll provide both remote and on-site support while resolving incidents promptly and maintaining clear user communication. Engaging with various technologies and showcasing your problem-solving abilities will be vital to your success in this collaborative environment.
Key Responsibilities:
• Offer comprehensive technical support for user hardware and software
• Troubleshoot issues, documenting resolutions thoroughly
• Ensure ticket resolution is timely and prioritized
• Facilitate on-site assistance at various locations
• Support new hardware and software rollouts effectively
Requirements:
• Bachelor's degree in a releva...