Technical Support Analyst
Ford Motor Company • Naucalpan de Juárez, Mexico
Role Description
In this dynamic role, you will collaborate closely with dealer technicians and cross-functional teams to resolve complex vehicle issues. You will:
+ **Support dealer network:** Partner directly with Ford and Lincoln Dealers to diagnose, repair, and resolve customer vehicle concerns.
+ **Provide technical guidance:** Offer expert support on diagnostic tools and software protocols via multi-channel platforms (Phone, Web/GTAC, and _See What I See_ [SWIS] technology).
+ **Streamline parts availability:** Interface with the SP&L Warehouse, Field Engineers, and management to ensure the availability of critical and high-demand parts.
+ **Collaborate internally:** Provide technical assistance to the Customer Relations Center (CRC) and offer mentorship to other team members.
+ **Stay ahead of the curve:** Participate in continuous training and development on emerging and upcoming automotive technologies.
+ **Dealer & Internal Collaboration:** Serve as...
+ **Support dealer network:** Partner directly with Ford and Lincoln Dealers to diagnose, repair, and resolve customer vehicle concerns.
+ **Provide technical guidance:** Offer expert support on diagnostic tools and software protocols via multi-channel platforms (Phone, Web/GTAC, and _See What I See_ [SWIS] technology).
+ **Streamline parts availability:** Interface with the SP&L Warehouse, Field Engineers, and management to ensure the availability of critical and high-demand parts.
+ **Collaborate internally:** Provide technical assistance to the Customer Relations Center (CRC) and offer mentorship to other team members.
+ **Stay ahead of the curve:** Participate in continuous training and development on emerging and upcoming automotive technologies.
+ **Dealer & Internal Collaboration:** Serve as...