Technical Support Analyst Role Available
Keeran Networks • edmonton, Canada
Role Description
Enhance client satisfaction as a Technical Support Analyst, delivering exceptional front-line support to various industries. This role involves remote communication and direct client visits to tackle diverse technical challenges.
In this position, you’ll support multiple client environments, addressing technical issues related to hardware, operating systems, and network equipment. You'll be expected to complete high volumes of support tickets promptly while ensuring detailed documentation for escalated issues. Collaborating with vendors and engaging in desktop deployment projects are integral to the role, all while maintaining a calm demeanor.
Key Responsibilities:
• Provide comprehensive support via phone and in-person visits
• Manage client technical issues effectively
• Document and escalate unresolved tickets
• Partner with vendors for advanced troubleshooting
• Participate in desktop implementation projects as needed
In this position, you’ll support multiple client environments, addressing technical issues related to hardware, operating systems, and network equipment. You'll be expected to complete high volumes of support tickets promptly while ensuring detailed documentation for escalated issues. Collaborating with vendors and engaging in desktop deployment projects are integral to the role, all while maintaining a calm demeanor.
Key Responsibilities:
• Provide comprehensive support via phone and in-person visits
• Manage client technical issues effectively
• Document and escalate unresolved tickets
• Partner with vendors for advanced troubleshooting
• Participate in desktop implementation projects as needed