Technical Support Engineer 1 Line (Psp) (Xico)

Responsibilities
Communicating with customers and handling their requests through various communication channels
Independently analyzing complex cases and assigning tasks to the second line, development in JIRA
Processing of assigned tasks in JIRA
Analyzing logs in Splunk, experience with Splunk is welcomed
Testing requests in Postman, experience is welcomed
Ability to independently search for information using all available information sources
System performance control
Assisting related teams in solving tasks
Requirements
At least 2 years of experience in supporting card processing systems, alternative payment methods
Knowledge of card processing operations principles (authorization and clearing)
Basic knowledge of card methods (EMV, 3-D Secure, COF, VTS/MDES)
Basic Postman, Splunk, JSON skills
Experience with Jira, Confluence, incident management systems on Zendesk/Sales Force
Familiarity with Core Banking System and car...