Technical Support Engineer - L2 SaaS Specialist
alexatranslations • montreal, Canada
Role Description
Become a vital member of our team as an L2 Support Engineer, bridging customer support and engineering. Focus on in-depth technical troubleshooting and maintain reliability in a mission-critical SaaS environment.
We are seeking professionals with 2-5 years of experience in technical support or site reliability to tackle complex production issues. You'll use your strong Python skills alongside web frameworks like Django or FastAPI, and your experience with AWS tools will help optimize response times. Analyzing support tickets and providing clear communication with engineering teams is crucial.
Key Responsibilities:
• Prioritize and triage issues from L1 support
• Conduct root cause analysis across various system layers
• Reproduce and debug applications using Python
• Utilize logging tools like Grafana for diagnosis
• Collaborate closely with engineering to resolve complexities
Requirements:
• 2-5+ years of exper...
We are seeking professionals with 2-5 years of experience in technical support or site reliability to tackle complex production issues. You'll use your strong Python skills alongside web frameworks like Django or FastAPI, and your experience with AWS tools will help optimize response times. Analyzing support tickets and providing clear communication with engineering teams is crucial.
Key Responsibilities:
• Prioritize and triage issues from L1 support
• Conduct root cause analysis across various system layers
• Reproduce and debug applications using Python
• Utilize logging tools like Grafana for diagnosis
• Collaborate closely with engineering to resolve complexities
Requirements:
• 2-5+ years of exper...