Technical Support Expert for Fiber Services
Canadian Fiber Optics • calgary, Canada
Role Description
Utilize your expertise in technical support at Canadian Fiber Optics. Focus on providing excellent service across internet, Wi-Fi, IPTV, and voice services to diverse clients.
Canadian Fiber Optics (CFOC) seeks a skilled Technical Support Expert who is passionate about customer service and technical problem-solving. Your role involves offering timely support, managing customer accounts, and resolving various service issues. You will ensure each customer's needs are met with enthusiasm and professionalism, enhancing their overall experience with our services.
Key Responsibilities:
• Assist customers through phone, email, and chat
• Troubleshoot and document service-related issues
• Escalate complex problems to specialists
• Educate clients on service functionalities
• Address billing inquiries and payment arrangements
Requirements:
• Minimum 3 years in relevant technical support
• Experience with telecommun...
Canadian Fiber Optics (CFOC) seeks a skilled Technical Support Expert who is passionate about customer service and technical problem-solving. Your role involves offering timely support, managing customer accounts, and resolving various service issues. You will ensure each customer's needs are met with enthusiasm and professionalism, enhancing their overall experience with our services.
Key Responsibilities:
• Assist customers through phone, email, and chat
• Troubleshoot and document service-related issues
• Escalate complex problems to specialists
• Educate clients on service functionalities
• Address billing inquiries and payment arrangements
Requirements:
• Minimum 3 years in relevant technical support
• Experience with telecommun...