Technical Support L1 English speakers - LIMA
NTT DATA Europe & Latam • lima metropolitana, Peru
Role Description
What will you do?
- Provide Level 1 technical support and incident resolution
- Register, monitor, and manage tickets using ticketing tools
- Assist cloud environments such as AWS, Azure, or GCP
- Communicate with users in both Spanish and English
- Escalate incidents efficiently to higher support levels when required
What are we looking for?
- +1 year of experience in technical support or server administration
- Knowledge of Windows and Linux/Unix environments
- Experience with ticketing tools (ServiceNow, JIRA, Remedy, etc.)
- Basic to intermediate cloud knowledge (AWS, Azure, or GCP)
- Availability to work in rotating 24x7 shifts
- Residence in Trujillo, Lima, or Arequipa
What do we offer?
- Indefinite contract from day one
- Additional days off besides vacations
- Certifications & continuous training
- Career...