Technical Support Manager at Capgemini
Capgemini Engineering • montreal, Canada
Role Description
Become a pivotal player in client support as a Technical Support Project Manager at Capgemini. This role focuses on managing inquiries and enhancing product quality while delivering expert product guidance.
As part of the Technical Project Management team, you will provide high-quality technical support and serve as a product expert. Key responsibilities include analyzing incidents, prioritizing fixes, and ensuring thorough documentation is maintained throughout the software lifecycle. Your expertise will also contribute to product improvements and validating technical fixes before their release.
Key Responsibilities:
• Analyze incidents and prioritize fixes effectively
• Document software lifecycle stages diligently
• Validate technical fixes and enhancements thoroughly
• Create tickets in Agility for defects tracked
• Update UAT procedures and maintain documentation
Requirements:
• Experience with U.S. Federal...
As part of the Technical Project Management team, you will provide high-quality technical support and serve as a product expert. Key responsibilities include analyzing incidents, prioritizing fixes, and ensuring thorough documentation is maintained throughout the software lifecycle. Your expertise will also contribute to product improvements and validating technical fixes before their release.
Key Responsibilities:
• Analyze incidents and prioritize fixes effectively
• Document software lifecycle stages diligently
• Validate technical fixes and enhancements thoroughly
• Create tickets in Agility for defects tracked
• Update UAT procedures and maintain documentation
Requirements:
• Experience with U.S. Federal...