Technical Support Project Manager Role Montreal
Capgemini Engineering • montreal (administrative region), Canada
Role Description
Overview
Capgemini is seeking a Technical Support Project Manager to deliver expert guidance and support for client products. This role is pivotal in managing customer inquiries and enhancing product quality. As a member of the TPM team, you will serve as the product expert, providing high-quality technical support.
Responsibilities
- Analyze incidents, prioritize fixes, and ensure proper documentation throughout the software lifecycle.
- Contribute to driving improvements and validate changes before release.
- Analyze customer feedback and support issues
- Validate technical fixes and enhancements
- Create tickets in Agility for software defects
- Update UAT procedures and results documentation
Qualifications
- Experience with U.S. Federal Aviation Regulations (FAR)
- Detail-oriented approach to product issues
- Familiarity with Fresh Desk and ticketing systems
- Robust ...