Technical Support (Spanish Bilingual) For A Global Cybersecurity Account

**MRF F624****Is This YOU?
Then We Want to Meet You!
**- Maintain the highest level of quality by resolving issues with the correct info in a timely manner.
- Accurately identify and convert customers for our client Home Advisors.Strive to resolve customer issues with onechat/one- call resolution.
- Meet and exceed biannual goals set forth by Technical Support Management.
**DUTIES and RESPONSIBILITIES**- The job role is to take calls and answer tickets through our CRM.
(Voiced Accounts)- Provide customer service by answering questions and providing resolution based on the campaign's processes.
- Take ownership of each issue assigned and effectively bring it to resolution or escalation according to any and all approved workflows communicated by Technical Support Management.
- Ensure complete resolution of issue(s) in order to prevent customers having to contact us again.
- Effectively troubleshoot, resolve and properly document support calls, chats...