Technical Support Specialist at Milestone
Milestone Technologies, Inc. • toronto, Canada
Role Description
Empower your IT career with Milestone Technologies as an Associate Technical Support Specialist. Support end users daily and enhance your technical skills in a collaborative enviroment.
This role invites motivated individuals passionate about IT support and operations. As an Associate Specialist, you will assist employees with everyday technology issues and gain exposure to diverse IT systems. Expect to engage with a dynamic team while developing your troubleshooting skills and technical knowledge.
Key Responsibilities:
• Respond to user requests via ticketing systems and chat
• Troubleshoot hardware, software, and access issues
• Support various devices like laptops and mobile phones
• Assist with account access and VPN connectivity
• Document troubleshooting actions and escalate unresolved issues
Requirements:
• Experience in enterprise support environments preferred
• Familiarity with ServiceNow or simi...
This role invites motivated individuals passionate about IT support and operations. As an Associate Specialist, you will assist employees with everyday technology issues and gain exposure to diverse IT systems. Expect to engage with a dynamic team while developing your troubleshooting skills and technical knowledge.
Key Responsibilities:
• Respond to user requests via ticketing systems and chat
• Troubleshoot hardware, software, and access issues
• Support various devices like laptops and mobile phones
• Assist with account access and VPN connectivity
• Document troubleshooting actions and escalate unresolved issues
Requirements:
• Experience in enterprise support environments preferred
• Familiarity with ServiceNow or simi...