Technical Support Specialist - Bilingual
Husqvarna Group • montreal (administrative region), Canada
Role Description
Join Husqvarna Group as a Bilingual Technical Support Specialist, providing troubleshooting excellence for outdoor power products. Deliver outstanding support to our dealers and customers in both English and French.
In this role, you will be tasked with responding to technical questions and escalations from a variety of stakeholders, including distributors and end-users. Your expertise will ensure accurate diagnosis and repair assistance while contributing valuable feedback to our engineering teams. Bilingual communication skills are vital for resolving customer issues and enhancing service effectiveness.
Key Responsibilities:
• Address technical inquiries via phone, email, and chat
• Diagnose customer issues and provide repair guidance
• Maintain detailed CRM records
• Support warranty processing and analysis
• Assist in general customer service tasks
Requirements:
• Strong knowledge of outdoor power products
• Bilingual in French and English
• Excelle...
In this role, you will be tasked with responding to technical questions and escalations from a variety of stakeholders, including distributors and end-users. Your expertise will ensure accurate diagnosis and repair assistance while contributing valuable feedback to our engineering teams. Bilingual communication skills are vital for resolving customer issues and enhancing service effectiveness.
Key Responsibilities:
• Address technical inquiries via phone, email, and chat
• Diagnose customer issues and provide repair guidance
• Maintain detailed CRM records
• Support warranty processing and analysis
• Assist in general customer service tasks
Requirements:
• Strong knowledge of outdoor power products
• Bilingual in French and English
• Excelle...