Technical Support Specialist French/English
Hornetsecurity • montreal (administrative region), Canada
Role Description
Join our team in Montreal as a Bilingual Technical Support Specialist and make a meaningful impact on user experiences in cybersecurity. Help diagnose and resolve technical issues for clients while leveraging your bilingual skills.
This full-time, permanent position requires your expertise in navigating complex client inquiries. You'll work closely with business clients, ensuring smooth product functionality and an exceptional support experience. As a key player, you'll also relay valuable customer feedback to our product development team, contributing to continuous improvement.
Key Responsibilities:
• Resolve technical issues for clients through various communication channels
• Establish and nurture strong customer relationships
• Escalate unresolved issues to the development team
• Provide customer feedback to enhance product offerings
Requirements:
• Solid understanding of email security and network protocols
• Strong logical and analytical thinking
• P...
This full-time, permanent position requires your expertise in navigating complex client inquiries. You'll work closely with business clients, ensuring smooth product functionality and an exceptional support experience. As a key player, you'll also relay valuable customer feedback to our product development team, contributing to continuous improvement.
Key Responsibilities:
• Resolve technical issues for clients through various communication channels
• Establish and nurture strong customer relationships
• Escalate unresolved issues to the development team
• Provide customer feedback to enhance product offerings
Requirements:
• Solid understanding of email security and network protocols
• Strong logical and analytical thinking
• P...