Technical Support Specialist Hybrid At Abb Quebec City
ABB • quebec, Canada
Role Description
Join ABB as a Technical Support Specialist in a hybrid work model. Provide expert assistance to customers, ensuring timely resolution of complex technical cases and achieving high customer satisfaction.
Reporting to the Commercial Operations Manager, you will engage in technical support for Motion Drive Products. In this role, you will analyze technical problems, assist with VFD and PLC issues, and ensure a superior customer experience. Collaborate with the account team to identify improvement opportunities while maintaining quality standards.
Key Responsibilities
- Execute support work to align with customer expectations
- Communicate effectively about urgency and care
- Deliver solutions to enhance customer satisfaction
- Analyze technical issues using remote connections
- Prepare customer documentation and reports
Requirements
- Degree in Electrical or Electronics Engineering
- Minimum 5 yea...