Technical Support Specialist in Victoria, BC
Mobile Power Solutions • victoria, Canada
Role Description
Join Dometic as a Technical Support Specialist in Victoria, BC, where you will provide top-notch service and technical expertise in the mobile living industry. Drive solutions for customer product issues.
In this position, you will interact with customers to resolve installation and product challenges, process warranty claims, and create documentation for effective product use. Your knowledge of lithium batteries, inverters, and solar systems will empower you to provide informative support and contribute to product development in a vibrant team setting.
Key Responsibilities:
• Conduct technical support through direct communication with customers
• Investigate warranty claims and manage RMA data
• Maintain and develop product installation guides
• Create valuable knowledge base material
• Support product testing and assist with design initiatives
Requirements:
• Minimum of 1 year experience in a customer-centric role
• Familiarity with electrical systems an...
In this position, you will interact with customers to resolve installation and product challenges, process warranty claims, and create documentation for effective product use. Your knowledge of lithium batteries, inverters, and solar systems will empower you to provide informative support and contribute to product development in a vibrant team setting.
Key Responsibilities:
• Conduct technical support through direct communication with customers
• Investigate warranty claims and manage RMA data
• Maintain and develop product installation guides
• Create valuable knowledge base material
• Support product testing and assist with design initiatives
Requirements:
• Minimum of 1 year experience in a customer-centric role
• Familiarity with electrical systems an...