Technology Support Technician | C.A.T. North America

CAT inc • Coteau-du-Lac, Canada

Location Coteau-du-Lac, Quebec
Job Type Full Time
Posted June 08, 2026

Role Description

Role


  • The Technology Support Technician will receive all technology requests (via ticketing system, phone or in person)

  • Ensure all requests are recorded in ticketing system

  • Resolve requests for application support, access related requests, ad hoc report requests, etc.

  • Transfer requests for enhancements, programming or complex troubleshooting to appropriate team

  • Manage operational recurring tasks (backup, EDI reports analysis, running reports, etc.)

  • Manage technology access (Network, emails, AS400, phones, access control cards, etc.)

  • Communicate with vendors to follow up on requests

    • Skills and Expertise

  • Excellent Communication Skills

  • Ability to work under pressure and frequent priority modifications

  • Organizational skills

  • Motivated to learn

    • Requirements

  • Computer Science Degree
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