Técnico de Soporte en Sitio (Saltillo, Coahuila)
Xerox Corporation • saltillo, Mexico
Role Description
Qualifications
- Completed technical degree or incomplete professional degree
- 1 year of experience in customer service and support for printing equipment (preferably Lexmark)
- Excel proficiency
Responsibilities
- On-site incident support
- Management of requests and incidents
- On-site user support
- Conduct plant walkthroughs
- Prepare Excel reports on incident resolution and SLA compliance levels
- Repair Lexmark multifunction printers
- Install maintenance kits
- Manage consumable requests and returns
- Inspect plant equipment
- Perform preventive and corrective maintenance on Lexmark equipment
Knowledge / Purpose
Responsible for the management of client relationship and contract delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in cu...