Telephone Operator - Receptionist

This position works in the RCMP Non‑Emergency Call Centre organizational unit. This is public contact work involved in operating a small switchboard system serving a single Municipal department and in providing factual data requiring little explanation in response to enquiries made by telephone or in person. An employee of this class may perform routine typing and clerical work. Answers and screens all incoming telephone calls; connects caller to correct referral or appropriate substitute; takes messages when referral not possible. Routes and records outgoing long‑distance calls; checks long distance billings for accuracy; reports complaints; notes overloaded lines; memorises changes in departmental staff and their responsibilities. Supplies information, assistance and direction to the public over the telephone and counter concerning departmental operations and procedures and related external agencies. Checks and maintains a variety of office records, forms, notices, files, repor...