TELUS Digital Program Manager, CCaaS
TELUS Digital • toronto, Canada
Role Description
Elevate contact center technologies with TELUS Digital as a Program Manager in CCaaS. Drive delivery with cross-functional teams while embracing hybrid or remote work.
TELUS Digital is seeking a skilled Program Manager, Delivery - CCaaS, to lead projects from initiation to implementation. Bring your 7+ years of software development experience to manage complex program dependencies and ensure seamless integration. Collaborate with product leaders and engineering teams, fostering communication and driving successful outcomes.
Key Responsibilities:
• Lead delivery of business-critical contact center solutions
• Own governance for CCaaS engagements and project plans
• Provide strong leadership to international delivery teams
• Champion effective communication with technical and business stakeholders
• Drive Agile and hybrid delivery lifecycles for implementations
Requirements:
• 7+ years in software development roles
• Experience with contact center solutions ...
TELUS Digital is seeking a skilled Program Manager, Delivery - CCaaS, to lead projects from initiation to implementation. Bring your 7+ years of software development experience to manage complex program dependencies and ensure seamless integration. Collaborate with product leaders and engineering teams, fostering communication and driving successful outcomes.
Key Responsibilities:
• Lead delivery of business-critical contact center solutions
• Own governance for CCaaS engagements and project plans
• Provide strong leadership to international delivery teams
• Champion effective communication with technical and business stakeholders
• Drive Agile and hybrid delivery lifecycles for implementations
Requirements:
• 7+ years in software development roles
• Experience with contact center solutions ...