Tenant Services Specialist

Job Title: Tenant Services Specialist

Summary: We are seeking a proactive and detail-oriented professional to join our team as a Tenant Services Specialist. This role serves as the primary point of contact for tenant communications across all properties, ensuring timely support, effective issue resolution, and a high level of tenant satisfaction. The position also supports administrative and operational functions, contributing to a smooth and efficient property management environment.

Key Responsibilities:

• Respond promptly and professionally to tenant inquiries via phone and email;
• Assist tenants with general inquiries, complaints, and support requests;
• Provide clear guidance on internal systems (e.g., submitting maintenance requests);
• Assess, prioritize, and elevate urgent maintenance or operational issues;
• Coordinate with internal teams and external vendors for maintenance and service ...